The Value of Creating Healthier Patient Practices
Beacon Health Partners’ patients receive care from physicians who are fully invested in their patients’ health outcomes. As part of an Accountable Care Organization (ACO), Beacon patients benefit from: more preventive screenings, improved medication compliance, better coordinated care, greater patient : physician communication, better health education and more. These add up to a significantly improved patient experience.
The CareNation team assesses patients’ healthcare needs and coordinates necessary services through referrals and information sharing and helps patients navigate the healthcare system.
A Care Coordinator will contact you to assess your needs. This can include: calling providers for you, getting necessary equipment into your home, referrals for therapy services, etc. This can prevent services from being duplicated and ensure that all of your needs are met.
Care Coordinators ensure that a patient is seeing the right provider, receiving the right care, and that services are being performed at the right time and in the right place.
They accomplish this by:
- Addressing care transition issues
- Monitoring preventive measures
- Improving access to care
- Reconciling medications
- Monitoring for duplicative services
- Facilitating the provision of comprehensive health promotion and chronic condition management
What is an ACO?
One of the newest and most innovative advances in the healthcare industry, an Accountable Care Organization (ACO) is a consortium of doctors and other healthcare providers who work together to provide the best healthcare experience possible. This collaboration and its communal approach result in a higher level of care, at a reduced cost.
Doctors in ACOs have greater access to a wider and more varied range of resources than do healthcare providers outside of such a collective. These resources include staff, expertise and information technology, which are available across a diverse network. The result is better coordinated care across the healthcare continuum. This reduces the amount of paperwork that members must fill out at physician offices, decreases unnecessary tests and overall, offers patients and their families more assistance dealing with health conditions.
An ACO is simply a network of providers that has come together to provide high-quality, coordinated care. Because an ACO typically involves some financial risk, members are rewarded with a shared savings bonus when providing that high-quality care at a lower cost by eliminating waste.
The Patient-Centered Medical Home (PCMH) model enables patients to build long-term relationships with their physicians, around whom their care revolves. These “home” doctors provide comprehensive medical care characterized by ongoing interactions that foster greater communication and coordination, allowing for a deeper understanding of patients’ overall healthcare needs. This enhanced patient-physician partnership creates a myriad of additional benefits as well, including expanded hours and same-day scheduling.
“One year ago we achieved PCMH Level 3. By achieving this goal we are able to emphasize better care coordination and communication to transform our practice to a higher quality of care with lower costs, and improve patients’ and providers’ experience of care. We couldn’t have reached this level of recognition without the help and support of the whole Beacon Health Partners team.”
“I am so happy Dr. Kutcher referred me to John at Beacon. He has helped me in so many ways. He has helped me to understand things I didn’t know. He sure has a lot of patience.”
Mary L., Ozone Park, N.Y.
Beacon Health Partners plans to form a Home Visit program in order to follow up with patients who cannot access physicians’ offices. Once this program is developed, Beacon Health Partners will have the capability to send health care professionals to patients’ homes to maintain continuity of care and to better manage patients’ health.
“I can’t even explain how much improved my life has been with the support of Kelli. There are so many people who need help and don’t know who to turn to, but I know when I need something I just call Kelli and she supports me.”
Sheila M., Flushing, NY
Chronic Care Management
What is chronic care management?
Your physician and primary care team will carefully monitor and provide comprehensive care for your chronic health conditions in a systematic way to supplement regular office visit care.
How can you benefit from chronic care management?
- You will have 24/7 access to your primary care team.
- You will have preventive care services scheduled, many of which are covered by Medicare, and your medications will be closely monitored.
- You will receive a personalized, comprehensive plan of care for all of your health issues.
- Your care will be coordinated by your physician and staff, including care you may receive at other locations, such as specialists’ offices, the hospital, other health care facilities, or your home.
“The good people at Beacon, Lisa David, Dr. Berard’s office and Dr. Rogove’s office have been a great help to me and my family in resolving all of our issues. I would recommend them to my family and friends for all of their needs.”
Jaime S., Babylon, N.Y.
Patient Satisfaction & The CAHPS Survey
Beacon is focused on achieving the Triple Aim of Healthcare: improving the quality of care, decreasing the cost of care and maintaining a positive patient experience. The CAHPS (Consumer Assessment of Healthcare Providers and Systems) Survey is responsible for capturing how well we are achieving the third aim, patient experience.
Receiving quality care is vital to living longer, happier, and healthier lives! The Centers for Medicare and Medicaid Services conducts this survey each year asking patients for feedback regarding their physician’s provision of quality care. This feedback is instrumental in our effort to constantly improve the patient experience.
The CAHPS Survey Measures focus on the following areas:
1. Getting Timely Care
2. Provider Communication
3. Rating of Provider
4. Access to Specialists
5. Health Promotion and Education
6. Shared Decision-Making
7. Health Status/Functional Status
8. Courteous/Helpful Office Staff
9. Care Coordination
10. Between-Visit Communication
11. Education About Medication Adherence
12. Stewardship of Patient Resources
“John, I can’t thank you enough for all your support with my mom the past few months. You made the whole stressful ordeal a lot easier to handle because of your compassion.”
Rose M., Mid Island, NY
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Physicians under the Beacon umbrella are free to focus on disease prevention and continuity of care, so that patients can benefit from superior service, the way healthcare should work, but often doesn’t. By aligning with a Beacon doctor, patients build long-term relationships that offer physicians a comprehensive understanding of their overall health and can often reduce costs down the line, by addressing issues before they become chronic.